Working with us

1. Check account status: No need to use the phone. We offer all users the opportunity to view our database via the web application on the page ( http://www.mrservis.hr/default.aspx?tabid=931 ) where up-to-date information is available to you 24 hours a day, 7 days a week
2. Checking account status for PARTNERS: There is no need to use phone as we offer all partners the ability to view our database via the web application ( https://shop.mrservis.hr/RMA ) where up-to-date information is available to you 24 hours a day, 7 days a week. Through the same application, you can also announce complaints about service, enter a detailed description of the fault in order to facilitate our diagnostics and speed up the servicing process.
3. Telephone availability of service technicians – Due to the operational efficiency of the service technician, we do not publish direct telephone numbers. The only telephone number to contact the service technician is 060 53 53 55 * where you can select the department or a manufacturer you need a technical assistance from (service technicians).
4. Device delivery – As a general rule, we return the devices to the reception where you handed them over, unless you specifically request otherwise. So, if the device is handed over for reception in Zagreb, it will be returned there after the service. We deliver serviced devices from Rugvica to Zagreb several times a day. Upon arrival of the device to Zagreb, our team members will call or email users to collect their devices. Please know that due to transport services there is a time gap between the updated status on the web and the availability of the devices in Zagreb.
5. Complaints about service services – please email us all complaints (a breach of an agreed service deadline, payment problems, repeated repairs,…) to info@mrservis.hr. Each email will certainly be read within an hour and forwarded to the responsible manager for analysis, and we will email you or phone you to resolve this complaint as soon as possible. Certain misunderstood phrases or sentences often occur in telephone conversations, so for this reason we prefer a written communication. It is very often necessary to check certain data, allegations, or statements that users mention in their complaints, which is not possible to know during a telephone conversation.
6. Records of payments by offers – for each outsourced service you receive an offer by email. Please send feedback (consent or rejection) to info@mrservis.hr (do not write the name of the sender!) so that the the information is not lost if the employee accidentally is not at work. We receive bank statements every day electronically, and payments are checked according to offers / invoices, and forwarded to service technicians for the completetion or a repair of the ordered parts ( if those parts are in stock).

*Call fee is 3.49kn per a minute from fixed networks, and 4.78kn per a minute from mobile networks. Service operator is IT Jedan doo, Selska cesta 90A, 10000 Zagreb, and the support number is 01 / 640-1111.

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