Fault report form

Name and surname (Company) *

Address *

Telephone number *

E-mail *

OIB For companies

Device manufacturer / brand name *

Model of p / n device (item no :, Product Id :, ENR…) *

Device serial number (s / n) (IMEI number for GSM devices) *

Date of purchase of the device

Fault description *

Add image or document …

Please pack the product in the original packaging or appropriate non-original packaging to avoid damage to the product during transport. If you pack the product in non-original packaging, be sure to secure and protect all key parts of the product (corners, screen, glass parts …) with appropriate materials (styrofoam, sponge, cardboard, air bubble wrap, etc.). The MR service and transport service we hire are not responsible for the consequences of a poorly packaged product.

We organize free delivery exclusively for devices under warranty and only for manufacturers Acer, APC, Asus (computer components only), BenQ, Bissell, Bosch (small home appliances), DJI, Elotouch / Tyco, Epson, Fujitsu, HP, Krups, Lenovo Think series, LG, Moulinex, MS Industrial, MSGW, MSI, Nespresso, Olympus, Panasonic, Philips (monitors and audio program), Rowenta, Samsung, Siemens (small home appliances), Tefal, VIVAX, WMF and Yuneec.